No matter what line of work you’re in, chances are you need access to the internet. Even if you don’t need it for work, you may want to be online to communicate with friends and family, stream music, watch movies, or play games. However, it seems that the price of home internet is steadily increasing. You may find that the price you’re paying now for high-speed internet is much more than the rate you signed up with. Don’t worry; you can probably get your bill lowered by doing a bit of work.
Hit the Books
Step one in lowering your bill for internet service is research. You’ll need to research what rates other internet service providers in your area are offering. When you find a good deal, check to see what speed is listed for that rate and compare it to what you currently have. For example, imagine you have a pricey package with fast download speeds. You probably won’t want to downgrade to a basic plan that’s only good for checking email and maybe streaming the occasional movie in standard definition. If you’re happy with your current service, only compare internet packages that are similar in quality to what you already have.
Do the Math
Now that you know you’re comparing like with like, it’s time to go through your old bills from your current internet provider. Make a note of how much the price has increased since you signed up, and how much that increase has cost you over time. Check your records to make sure you’ve always paid your bill on time. After all, to negotiate a better deal, you need to be in good standing with the company. This is also an excellent time to look over your contract and see what the penalty is for terminating early. Before you call to negotiate your rate, be sure you won’t be losing money because of early termination fees if you switch providers.
Use Your Manners
Although you must be firm and persistent when negotiating with your internet service provider, there’s no need to be rude or pushy. In fact, the representative on the other end of the line will be less inclined to help you if you are impolite. Before you make the call, take a deep breath, and prepare to be as patient as possible. Don’t create in yourself an expectation that the call will be quick and painless. Even though the person you’re speaking to can’t see you, be sure to smile.
Don’t Give Up
Negotiating a reasonable internet rate takes patience and persistence. If the first person you get on the phone isn’t helping, ask for a manager. If you’re still getting nowhere, politely end the call and call back in a few days. If you’re in the middle of a contract and you can wait to get your bill lowered, try again near the end of your term. Above all, don’t give up. Remember those other providers you researched in step one? You can always switch to one of them if it really is a better deal.